ROADSE PRIVACY POLICY

IEffective Date: 14-Jul-2026

Last Updated: 14-Jul-2026

1. INTRODUCTION

Welcome to ROADSE ("ROADSE", "App", "Platform", "Service"), an AI-powered travel companion application developed and operated by SYMFINN TECH STUDIOS ("Company", "we", "our", "us").

ROADSE is designed to help users plan, organize, manage and enhance their travel experiences through artificial intelligence, travel planning tools, itinerary management, expense tracking, family travel coordination, location sharing, travel recommendations and related services.

We recognize that privacy is fundamental to building trust. We are committed to protecting your personal information and processing it responsibly, lawfully and transparently.

This Privacy Policy explains:

• What information we collect;
• Why we collect it;
• How we use it;
• With whom we share it;
• How we protect it;
• How long we retain it;
• Your rights regarding your information; and
• How you can contact us regarding privacy-related matters.

By accessing or using ROADSE, you acknowledge that you have read, understood and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue using ROADSE.

2. COMPANY INFORMATION

Legal Owner

SYMFINN TECH STUDIOS

Registered Office

4, Gopal Nagar, Noonmati, Guwahati, Assam – 781020, India

Support Email

symfinnco@gmail.com

Website

www.symfinntechstudios.com

Grievance Officer

Kaangku Baruah

SYMFINN TECH STUDIOS

Email: symfinnco@gmail.com

Address:

4, Gopal Nagar, Noonmati, Guwahati, Assam – 781020, India

3. APPLICABILITY

This Privacy Policy applies to:

• ROADSE Android Application;
• ROADSE websites and landing pages that reference this Privacy Policy;
• AI-powered travel planning services;
• Travel expense management features;
• Family location sharing features;
• AI travel assistant;
• Customer support services;
• Future ROADSE products that expressly reference this Privacy Policy.

This Privacy Policy does not apply to third-party websites, applications or services that are merely linked from ROADSE.

4. COMPLIANCE WITH APPLICABLE LAWS

This Privacy Policy has been prepared in accordance with applicable laws and regulations, including but not limited to:

• Digital Personal Data Protection Act, 2023 (India);
• Information Technology Act, 2000;
• Consumer Protection Act, 2019;
• Applicable rules, regulations and guidelines issued by Indian authorities from time to time;
• Google Play Developer Program Policies;
• Google Play User Data Policy;
• Google Play Data Safety requirements.

Where ROADSE is accessed from jurisdictions outside India, additional local privacy rights may also apply.

5. DEFINITIONS

For purposes of this Privacy Policy:

"Account"

means a registered ROADSE user account.

"Personal Data"

means any information relating to an identified or identifiable individual.

"Processing"

means any operation performed on Personal Data including collection, recording, storage, organization, modification, retrieval, consultation, disclosure, transmission, analysis or deletion.

"AI Services"

means artificial intelligence powered features including but not limited to travel planning, recommendations, itinerary generation, receipt categorization and conversational assistance.

"Travel Data"

means travel-related information including itineraries, bookings, travel history, saved destinations, preferences and related information.

"Family Features"

means ROADSE services allowing voluntary family invitations, live location sharing, emergency contacts, safety monitoring and SOS functionality.

"Third-Party Services"

means external service providers integrated into ROADSE including authentication providers, mapping services, analytics providers, payment gateways and artificial intelligence service providers.

6. OUR PRIVACY PRINCIPLES

ROADSE is built upon the following privacy principles:

We collect only what is reasonably necessary.

We only collect information required to provide requested services, improve user experience, maintain security and comply with applicable legal obligations.

We are transparent.

We explain why information is collected, how it is used and when it may be shared.

You remain in control.

Where applicable, you may access, modify, download or request deletion of your information, subject to applicable law and legitimate business requirements.

We prioritize security.

We employ reasonable administrative, technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction.

Privacy by Design

ROADSE is designed with privacy considerations integrated into product development wherever reasonably practicable.

7. ELIGIBILITY

ROADSE is intended for individuals who are at least 13 years of age.

Users under the age of 18 should use ROADSE only with the involvement and consent of a parent or legal guardian where required by applicable law.

Parents or legal guardians may create and manage child profiles within Family Features where such functionality is available.

8. CONSENT

By using ROADSE you expressly consent to the collection, use, storage and processing of your information as described in this Privacy Policy.

Where required by law or platform requirements, ROADSE will separately request your permission before accessing:

• Camera
• Photos
• Files
• Precise Location
• Background Location
• Notifications
• Google Account

You may withdraw such permissions at any time through your device settings or within ROADSE where applicable.

Withdrawal of certain permissions may limit the availability or functionality of some services.

9. INFORMATION WE COLLECT

The categories of information we may collect include:

A. Account Information

When you create a ROADSE account we may collect:

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Profile Photograph
• Login Credentials
• Google Sign-In Information
• Account Preferences

B. Device Information

ROADSE may automatically collect:

• Device Manufacturer
• Device Model
• Android Version
• Operating System
• Device Language
• Device Time Zone
• IP Address
• Device Identifiers
• Network Information
• Application Version
• Crash Reports
• Diagnostic Information
• Performance Metrics

C. Location Information

Subject to your permission, ROADSE may collect:

• Precise GPS Location
• Approximate Location
• Background Location (only when specifically enabled by you for supported features)

Location information is used for:

• Navigation
• Travel Planning
• Nearby Recommendations
• Family Safety
• Live Location Sharing
• SOS Features
• Route Optimization
• Travel Analytics

Background location is never collected without your explicit permission and may be disabled at any time through your device settings.
In addition to the information described above, ROADSE may collect the following categories of information depending on the features you use.

D. Travel Information

ROADSE may collect travel-related information provided by you or generated while using the App, including:

• Planned Trips
• Trip History
• Destinations
• Travel Dates
• Accommodation Details
• Flight Information
• Transportation Preferences
• Travel Budgets
• Saved Places
• Favorite Destinations
• Travel Interests
• Itineraries
• Custom Notes
• Travel Checklists
• Packing Lists
• Emergency Travel Information

This information enables ROADSE to provide personalized travel planning, itinerary management, reminders and AI-powered travel assistance.

E. Travel Expense Information

When you use ROADSE's expense management features, we may collect:

• Expense Entries
• Expense Categories
• Currency Information
• Budgets
• Spending Limits
• Receipt Images
• OCR Extracted Data
• Merchant Information
• Payment Method (where voluntarily provided)
• Group Expense Information
• Settlement Records
• Travel Cost Analytics

Receipt images uploaded by users are processed solely for the purpose of extracting relevant expense information and improving expense organization.

F. Artificial Intelligence Interaction Data

ROADSE offers AI-powered travel assistance. To provide these features, we may process:

• Questions submitted to the AI Assistant
• Prompts
• AI Conversations
• Trip Planning Requests
• Travel Preferences
• Packing Requests
• Budget Requests
• AI Generated Responses
• User Feedback on AI Responses

Certain AI requests may be securely processed using third-party artificial intelligence providers.

Users should not submit confidential, highly sensitive or legally privileged information while interacting with AI features.

G. Family Features

If you choose to use Family Features, ROADSE may process:

• Family Member Invitations
• Shared Family Groups
• Live Location
• Emergency Contacts
• SOS Alerts
• Shared Trips
• Shared Itineraries
• Safety Check-ins
• Arrival Notifications

Family location sharing is completely voluntary and can be disabled at any time.

ROADSE does not automatically share your location with anyone unless you explicitly enable this functionality.

H. Media & Documents

Subject to your permission, ROADSE may access:

• Camera
• Photo Gallery
• Uploaded Images
• Travel Documents
• Passport Copies
• Visa Documents
• Boarding Passes
• Travel Insurance Documents
• Receipt Images
• Files Uploaded by You

ROADSE accesses these files only to provide the requested functionality.

I. Notifications

ROADSE may process information related to:

• Push Notification Preferences
• Reminder Settings
• Email Preferences
• Alert Preferences
• Notification Tokens

This information enables us to deliver timely travel reminders, safety alerts and important service notifications.

J. Customer Support Information

When you contact us, we may collect:

• Email Communications
• Support Requests
• Screenshots
• Device Information (when voluntarily provided)
• Crash Reports
• Diagnostic Logs
• Attachments
• Chat History with Support

Support information is used solely to resolve your issue, improve our services and maintain service quality.

10. HOW WE USE YOUR INFORMATION

ROADSE processes your information only for legitimate purposes necessary to provide and improve our services.

We may use your information for the following purposes:

A. Account Management

To:

• Create your account
• Authenticate users
• Verify identity
• Manage profiles
• Maintain account security
• Prevent unauthorized access

B. Delivering Travel Services

To:

• Generate itineraries
• Recommend destinations
• Manage trips
• Save travel history
• Provide navigation
• Organize travel information

C. AI-Powered Features

To provide:

• AI Trip Planning
• Smart Recommendations
• Packing Suggestions
• Expense Categorization
• Conversational Assistance
• Travel Insights
• Personalized Recommendations

AI responses are generated using machine learning technologies and may not always be accurate or complete.

D. Expense Management

To:

• Organize travel expenses
• Scan receipts
• Categorize purchases
• Calculate travel budgets
• Generate spending insights
• Support group expense sharing

E. Family Safety Features

To:

• Share live locations
• Send SOS alerts
• Notify family members
• Improve travel safety
• Enable emergency features

These services operate only after obtaining the permissions required by your device and your explicit consent.

F. Location-Based Services

Location information may be used to:

• Show nearby attractions
• Recommend restaurants
• Improve navigation
• Suggest travel routes
• Display weather
• Recommend local experiences

Background location is used only when specifically enabled for supported features such as Family Tracking and SOS.

G. Customer Support

To:

• Respond to inquiries
• Resolve technical issues
• Improve user experience
• Investigate reported problems

H. Improving ROADSE

We use information to:

• Improve application performance
• Develop new features
• Analyze usage trends
• Detect bugs
• Improve AI recommendations
• Enhance travel planning

Where feasible, analytics data may be aggregated or de-identified.

I. Security

Information may be processed to:

• Detect fraud
• Prevent abuse
• Monitor suspicious activity
• Protect user accounts
• Enforce our Terms and Conditions
• Secure our systems

J. Legal Compliance

We may process information where necessary to:

• Comply with applicable laws
• Respond to lawful requests from competent authorities
• Protect our legal rights
• Prevent illegal activity
• Resolve disputes

11. LEGAL BASIS FOR PROCESSING

Depending on applicable law, ROADSE processes Personal Data on one or more of the following grounds:

• Your consent;
• Performance of our contract with you;
• Compliance with legal obligations;
• Protection of vital interests, such as emergency safety features;
• Legitimate interests in operating, securing and improving ROADSE, provided such interests do not override your rights.

12. PERMISSIONS WE REQUEST

ROADSE requests only those permissions necessary to provide its features.

You may deny or revoke permissions at any time through your device settings. Certain features may become unavailable if required permissions are not granted.

13. THIRD-PARTY SERVICE PROVIDERS

ROADSE integrates with carefully selected third-party service providers to deliver core functionality. These providers process data only for the purposes described below and in accordance with their own privacy practices.

A. Firebase

ROADSE uses Firebase services for:

• User Authentication
• Cloud Messaging (Push Notifications)
• Analytics
• Crash Reporting

Information processed may include:

• Device identifiers
• Authentication identifiers
• Crash diagnostics
• Application performance information
• Notification tokens

B. Google Maps Platform

ROADSE uses Google Maps and Google Places APIs to provide:

• Interactive Maps
• Navigation
• Nearby Places
• Route Planning
• Location Search

When using these services, your location data may be processed by Google in accordance with Google's Privacy Policy.

C. Google Gemini AI

ROADSE uses Google's Gemini AI to power:

• AI Travel Planning
• Itinerary Generation
• AI Chat Assistant
• Smart Recommendations
• Travel Suggestions
• Expense Categorization

Information submitted through AI features may be processed by Google's AI systems to generate responses.

Users should not submit confidential business information, passwords, banking credentials or other highly sensitive information through AI conversations.

AI responses are generated automatically and may occasionally contain inaccuracies or outdated information.

Users remain responsible for independently verifying important travel information including:

• Visa requirements
• Flight schedules
• Hotel bookings
• Government regulations
• Emergency advisories

D. Razorpay

If ROADSE introduces paid subscriptions or purchases, payments may be securely processed through Razorpay.

ROADSE does not store complete debit card, credit card or banking credentials.

Payment information is processed in accordance with Razorpay's security standards and applicable payment regulations.

E. Google Sign-In

Users may authenticate using Google Sign-In.

ROADSE receives only the information authorized by the user during authentication.

ROADSE never receives or stores your Google account password.

F. Supabase

ROADSE uses Supabase infrastructure for secure backend services including:

• Database services
• File storage
• Authentication support
• Backend APIs

G. PostgreSQL

ROADSE stores user information securely using PostgreSQL databases.

H. Redis

Redis is used solely to improve application performance through secure caching and temporary session management.

Redis does not serve as permanent storage for user data.

I. Flight Information Providers

ROADSE may integrate with third-party flight information providers to deliver:

• Flight Status
• Delay Notifications
• Gate Information
• Arrival Updates
• Departure Updates

Flight information is provided for convenience only.

ROADSE does not guarantee the accuracy or availability of third-party flight information.

14. HOW WE SHARE YOUR INFORMATION

ROADSE values your privacy and does not sell your Personal Data.

We may share your information only in the following circumstances:

A. With Your Consent

Where you explicitly authorize sharing.

Examples include:

• Family Location Sharing
• Shared Trips
• Group Expense Sharing

B. Service Providers

We may share information with trusted service providers who assist in operating ROADSE.

These providers are contractually or technically required to process information only for legitimate service purposes.

C. Legal Requirements

We may disclose information where required by:

• Applicable law
• Court order
• Government authority
• Law enforcement agency

or where disclosure is necessary to:

• Protect user safety
• Prevent fraud
• Enforce our legal rights
• Investigate unlawful activity

D. Business Transfers

If ROADSE or SYMFINN TECH STUDIOS undergoes:

• Merger
• Acquisition
• Business restructuring
• Sale of assets

user information may be transferred as part of that transaction, subject to applicable law.

15. INTERNATIONAL DATA TRANSFERS

ROADSE is available worldwide.

Your information may be processed or stored on servers located outside your country of residence.

Where international transfers occur, ROADSE will take reasonable steps to ensure that such transfers are carried out in accordance with applicable legal requirements and appropriate safeguards.

16. DATA SECURITY

ROADSE implements reasonable administrative, technical and organizational safeguards designed to protect Personal Data.

These measures may include:

• Encryption during transmission
• Secure authentication mechanisms
• Access controls
• Role-based permissions
• Secure cloud infrastructure
• Firewalls
• Continuous monitoring
• Security updates
• Audit logging
• Backup procedures

While we strive to protect your information, no method of transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

17. DATA RETENTION

ROADSE retains information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements.

Generally:

Where required by law, certain records may be retained for longer periods.

18. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Access your Personal Data.
• Correct inaccurate information.
• Update your profile.
• Withdraw consent where processing is based on consent.
• Request deletion of your account.
• Request deletion of Personal Data, subject to legal obligations.
• Request information regarding the processing of your Personal Data.
• Contact our Grievance Officer regarding privacy concerns.

ROADSE will respond to valid requests within a reasonable period, subject to verification of identity where appropriate.

19. ACCOUNT DELETION

You may request deletion of your ROADSE account at any time.

Where available, you may:

• Delete your account through the application settings; or
• Contact us using the details provided in this Privacy Policy.

Upon receiving a valid deletion request:

• Your account will be scheduled for deletion.
• Personal Data associated with your account will be deleted or anonymized, except where retention is required by law or necessary to resolve disputes, prevent fraud or enforce legal obligations.
• Limited backup copies may remain for a short period before being securely deleted as part of routine backup cycles.

Deletion of your account may result in permanent loss of access to your travel history, itineraries, saved data and other content associated with your account.

20. CHILDREN'S PRIVACY

ROADSE is intended for users aged 13 years and above.

Where Family Features are available, a parent or legal guardian may create and manage child profiles where permitted by applicable law.

We do not knowingly collect Personal Data directly from children in violation of applicable legal requirements.

If you believe a child has provided Personal Data inappropriately, please contact us so that appropriate action can be taken.

21. ARTIFICIAL INTELLIGENCE (AI) SERVICES

ROADSE uses Artificial Intelligence ("AI") to provide intelligent travel assistance and enhance your overall travel experience.

Our AI-powered services may include, but are not limited to:

• Travel itinerary generation
• Destination recommendations
• Travel budget planning
• Expense categorization
• Packing recommendations
• Travel assistance
• AI chat
• Personalized suggestions
• Family travel planning
• Trip optimization

AI features may be powered by third-party artificial intelligence providers, including Google Gemini or other providers that may be integrated in the future.

AI Limitations

Although we strive to provide accurate and helpful information, AI-generated content:

• may contain errors;
• may be incomplete;
• may become outdated;
• should not be treated as professional legal, medical, financial, immigration or travel advice;
• should always be independently verified before making travel-related decisions.

Users remain solely responsible for verifying:

• visa requirements;
• passport validity;
• immigration requirements;
• airline schedules;
• hotel reservations;
• government travel advisories;
• health requirements;
• local laws and regulations.

ROADSE and SYMFINN TECH STUDIOS shall not be liable for any loss or inconvenience resulting from reliance solely on AI-generated information.

22. LOCATION SERVICES DISCLOSURE

ROADSE requests location permissions only to provide travel-related functionality.

Depending on the permissions granted by you, ROADSE may use location information to:

• provide navigation;
• display nearby attractions;
• recommend restaurants and places;
• optimize travel routes;
• support Family Location Sharing;
• enable SOS and emergency features;
• notify trusted contacts where applicable.

Background Location

ROADSE will request Background Location permission only if you choose to enable features that require continuous location access, such as:

• Family Live Tracking;
• Safety Monitoring;
• Emergency SOS;
• Live Trip Tracking.

Background location collection is disabled by default and requires your explicit consent.

You may revoke this permission at any time through your Android device settings.

23. COOKIES AND SIMILAR TECHNOLOGIES

ROADSE and its associated services may use cookies, software development kits (SDKs), local storage and similar technologies to:

• maintain secure user sessions;
• remember preferences;
• improve application performance;
• analyze application usage;
• enhance security;
• prevent fraud.

Because ROADSE is primarily a mobile application, some tracking technologies may function differently from traditional website cookies.

Where required by applicable law, users will be provided with appropriate notice and choices regarding such technologies.

24. ANALYTICS

ROADSE may use analytics tools to understand how users interact with the application.

Analytics information may include:

• application usage;
• feature interactions;
• crash reports;
• performance metrics;
• device information;
• session duration.

Analytics information is used to improve ROADSE, enhance reliability and develop new features.

Where reasonably practicable, analytics data is aggregated or de-identified.

25. MARKETING COMMUNICATIONS

ROADSE may send:

• account notifications;
• travel reminders;
• security alerts;
• feature announcements;
• product updates.

Where required by law, promotional or marketing communications will only be sent with your consent or where another lawful basis exists.

You may unsubscribe from marketing communications at any time.

Certain service-related notifications may continue to be sent because they are necessary for the operation and security of your account.

26. LINKS TO THIRD-PARTY SERVICES

ROADSE may contain links to third-party websites, booking providers, payment gateways or other external services.

We do not control these third-party services.

Their collection, use and disclosure of information are governed by their own privacy policies.

We encourage users to review the privacy policies of third-party services before interacting with them.

27. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes in applicable law;
• new features;
• improvements to ROADSE;
• changes to third-party integrations;
• operational requirements.

When material changes are made, we will update the "Last Updated" date and, where appropriate, provide notice within the application or through other reasonable means.

Continued use of ROADSE after such changes constitutes acceptance of the updated Privacy Policy.

28. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts located in Guwahati, Assam, India shall have exclusive jurisdiction over disputes arising out of or relating to this Privacy Policy.

Nothing in this section limits any rights that users may have under mandatory consumer protection or data protection laws applicable in their jurisdiction.

29. CONTACT US

If you have any questions regarding this Privacy Policy or the processing of your Personal Data, you may contact us at:

SYMFINN TECH STUDIOS

Registered Office:

4, Gopal Nagar

Noonmati

Guwahati

Assam – 781020

India

Email:

symfinnco@gmail.com

Website:

www.symfinntechstudios.com

30. GRIEVANCE REDRESSAL

In accordance with applicable Indian laws, users may contact our Grievance Officer regarding concerns relating to privacy, personal data or this Privacy Policy.

Grievance Officer

Kaangku Baruah

SYMFINN TECH STUDIOS

4, Gopal Nagar

Noonmati

Guwahati

Assam – 781020

India

Email:

symfinnco@gmail.com

We will make reasonable efforts to acknowledge and address legitimate privacy-related complaints within the timelines required by applicable law.

31. ENTIRE PRIVACY POLICY

This Privacy Policy constitutes the entire privacy policy governing the collection, use, disclosure and protection of Personal Data in connection with ROADSE, unless supplemented by a separate policy applicable to a specific feature or service.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

32. EFFECTIVE DATE

Effective Date: 14-Jul-2026

Last Updated: 14-Jul-2026

© 2026 SYMFINN TECH STUDIOS. All Rights Reserved.